Dhaka Residential Model College
🎫 HELPDESK & SLA ENGINE
⚡ Avg Response: 14 Mins • SLA Compliance: 99.1%
Support Ticket & Helpdesk Command Center
Institutional Helpdesk for Teachers, Students, Parents & Administrative Staff
Total Tickets Today
142
↑ +12.4% vs yesterday
Open & Critical
18
4 Tickets near SLA expiry
In Progress
24
Assigned to Staff Desks
Resolved & Closed
100
98.4% First Contact Resolution
MA
OPEN TICKET
SLA: 38m remaining
#TCK-SCH-8041
Md. Anisur Rahman
(Parent of Sabbir Ahmed — Class 9 Sec A, Roll 12)
Today 08:30 AM
⚠️ Tuition Fee bKash Payment Clearance & 3-Day Leave Request
Ticket Query: Respected Principal Sir, Sabbir has dengue fever and is hospitalized. We paid tuition fees via bKash TrxID BK9X40291M. Please verify receipt and grant leave for 3 days.
HIGH PRIORITY
Category: Fee & Leave
IN PROGRESS
SLA: On Track
#TCK-SCH-8039
Prof. M. Rahman
(Senior Physics Teacher — Class 10)
Yesterday 04:15 PM
Class 10 Mid-Term Practical Exam Tabulation Correction
Ticket Query: Practical exam marks for Section B need verification in the tabulation sheet before printing report cards. Assigned to Exam Controller.
NORMAL PRIORITY
Category: Exam Tabulation
RESOLVED
SLA Met
#TCK-SCH-8025
Arafat Hasan
(Student Roll 04 — Class 9 Sec A)
Aug 7, 2026
Student App Report Card Transcript Download Issue
Ticket Query: Student PDF transcript download link generated and sent to guardian phone.
LOW PRIORITY
Category: App Technical